505+
Total Tickets
The Ticket System That Adapts to You & Your Business
A fully customisable support ticket platform built to manage field engineers, track spare parts, monitor SLA compliance, and close every issue fast. Works for any business, any industry, and any team size.
2d 12h
Avg Resolution
87.18%
SLA Compliance
68.85%
Closure Rate
3 Days
Live in
Where Productivity Meets Performance
Four core modules power the Bizforz Ticket platform — each configurable to your business.
01.
Full Ticket Lifecycle Management
From the moment a customer raises a ticket to the final closure — every step is tracked, assigned, and audited. No issue falls through the cracks.
- Raise tickets via web form with product and customer info
- Auto or manual assignment to field engineers
- Track status at every stage in real time
- Manager verification before final closure
Powering Your Growth Journey
Bizforz Ticket gives you smart, reliable tools to manage support operations — from first call to final resolution.
End-to-End Ticket Tracking
Track every ticket from creation to verified closure across 20+ configurable status stages.
Engineer Assignment
Auto or manual assignment by location, product type, or availability. In-house and third-party engineers in one place.
Spare Parts & Dispatch
Full spare parts catalogue, request-to-dispatch workflow, bill tracking, and not-returned spare alerts.
Manager Dashboard
Real-time KPIs, workload distribution, SLA compliance, aging backlog, and engineer performance.
AI Insights
AI flags SLA risks, overloaded engineers, and delayed spares before they escalate — with recommended actions.
Location & Territory
Map engineers to states, cities, and pincodes. Route tickets to the right engineer automatically.
Reassignment Tracking
Track every reassignment between engineers, monitor rates, and flag tickets stuck in limbo.
Verify & Close Workflow
Engineers mark complete, managers verify, customers confirm — a three-step closure that builds accountability.
Products & Warranty
Manage product types, models, and serial numbers. Track warranty status per ticket automatically.
Why Bizforz Ticket
Most ticketing tools are built for software helpdesks. Bizforz Ticket is built for field operations.
- Bizforz Ticket is built for speed.
- Designed to scale across industries — hardware, field services, retail chains, FMCG, and any business with engineers on the ground.
- Implemented in days — not months.
- Most ticketing tools are built for software helpdesks. Bizforz Ticket is built for field operations.
- Bizforz Ticket adapts to your business — your product types, your team structure, your territory.
- It doesn't just log complaints.
- It tells your manager who's overloaded, which spares are delayed, and which tickets are about to breach SLA — before it's too late.
Who Bizforz Ticket
Empowers Every Day
Built to support any business that manages field engineers, customer complaints, or product repairs at scale. Bizforz Ticket configures to your industry, your product catalogue, and your team structure.
Hardware & POS Companies
Manage engineers, product repairs, and spare parts dispatch for POS, printers, and peripherals.
Field Service Businesses
Route tickets to the right technician by location, track SLA, and close jobs faster.
Retail Chains
Handle equipment complaints across multiple locations with region-wise engineer assignment.
Healthcare Equipment
Track repairs on medical devices with warranty status, engineer notes, and SLA compliance.
FMCG & F&B
Manage service calls for machines, refrigeration units, and kitchen equipment across outlets.
Growing SMEs & Enterprises
Start small, scale fast. Bizforz Ticket grows with your team and your operations.
Pricing Plans
Start with what you need. Scale when you are ready. All plans include full onboarding support.
For small teams
Starter Plan
₹2,999/ mo
Choose Plan- Up to 5 engineers
- Unlimited ticket creation
- Basic status tracking
- Product & spare parts management
- Manager dashboard
- Email notifications
Most Popular
Growth Plan
₹6,999/ mo
Choose Plan- Up to 25 engineers
- State & city-wise engineer mapping
- Auto-assignment by location
- Spare parts dispatch & bill tracking
- SLA compliance monitoring
- AI insights & action centre
- Reassignment & delay tracking
- Third-party engineer requests
For large orgs
Enterprise Plan
Custom
Choose Plan- Unlimited engineers
- Custom branding & white-label
- Custom status stages & workflows
- Dedicated onboarding specialist
- API access & integrations
- SLA-backed support
Common Questions,
Clear Answers
Bizforz Ticket is a helpdesk and support ticket management system. It allows your team to capture incoming support requests, assign them to the right people, track their status through to resolution, and ensure nothing gets missed. It can be used for customer-facing support or internal operations — or both.
Ready to Transform Your Support Operations?
Streamline operations, boost efficiency, and scale with confidence using Bizforz Ticket.